Roofing work is complicated; this is something that is true without a doubt. There are quite literally hundreds of material combinations that we utilize in order to address the concerns of our clients, making sure that those concerns are addressed while also creating the plan that is best for the long-term health of their roofing structure. Sometimes, clients come to us with exactly what they are looking for, and other times it’s up to our team to make the recommendations we think are best. So how do we figure out a plan that works best for both our client’s needs and the needs of their structure? We’ve broken it down into steps below, to outline the methods we find most effective to engage with our customers.
Listen To Your Clients Concerns
One of the first things we do before making a repair or replacement recommendation is to assess the state of the roof itself. We make a comprehensive list of all of the aspects that are defective or in need of maintenance, and then we sit down with the building owner or manager. Before we tell them what we think is wrong, our team will ask the client to list the concerns they are seeing with their roof and what constraints they might have including timelines or budget considerations. Often, this can reveal existing issues such as condensation within the building or an inability to keep the building hot or cool or the need to plan for future considerations.
Get An Idea Of Daily Usage & Goals
Different roof assembly options are meant for different use cases. For example: if a client tells us that they have a lot of machinery on the roof that requires regular maintenance, but want a membrane that is not conducive to foot traffic, we would recommend a membrane or system that has most of those benefits, but also addresses the day-to-day functions of the roof. Ascertaining the daily use of any roof assembly is critical to the long-term success of the project.
Be Open To Changes
There are many factors that can affect not only our client’s budget but also the timeline for the repair. For example, if there are tenant rollovers, mortgage refinancing, anticipated changes in the use of the property, or purchase transactions at play, we need to make sure that the recommendations we give closely align with the client’s needs.
Keep Criteria Objective And Clear And Update Frequently
Coming to a conclusion based on objective criteria is crucial to ensuring that our clients are happy with the results of our work. However, sometimes as we are working on a project, issues with the roofing structure may come up that change our plans. Keeping constant and accurate communication with our clients is one of the ways that we mitigate any surprises, and ensure that both parties approve alternative methods.
Suggest Multiple Ways To Attack The Problem
The plan that we as a contractor think is best may not be exactly what our client is thinking. Having alternative solutions in our back pocket is a great way to make clients feel heard while also achieving their objectives. With any project, there are always multiple ways to address a problem, and we’ve found that there is always a solution that makes both parties happy.
At Elite, our clients are like our family, and we strive to ensure that the product we provide is high quality, efficient, and built to address their specific needs. If you are thinking about replacing your roof, or notice that your roof is in need of repair, please reach out and contact us! We’re here to help. That’s the Elite Advantage.
